FAQS

What is the turn around time for Real Estate Photos & Virtual Tour links?

We understand your time is important for listing properties usually we try our best to deliver our final standard package ASAP but just to be fear with all clients normal ETA is 24hrs for Business Days.

Is the ETA can be more than 24hrs?

We always put our best efforts to prepare complete package ASAP, but there are factors we have no control sometime therefore it can be more than 24hrs in different situations due to weekends & holidays or Add-ons like drone video, house video, realtor’s introductory video or other special requirements.

Do you provide same day delivery for complete package?

Yes, we can deliver standard package same day before midnight with additional $25 charge to expedite your service in most of the time.

How many Real Estate Photos do you include in Real Estate Virtual Tour Package?

Normally we provide unlimited photos depending upon size of property or best-looking features of the house. There is no maximum or minimum, our expert Real Estate Photographer know, and they do their best to capture best feature of the house.

How much time do you spent to one property?

For the property between 1000 sq. ft or up to 2600 sq. ft maximum 45min. It may be different depending on certain conditions or add-ons please inquire before booking.

Do you guys de-clutter the house and move stuff, toys, clothing or adjusting small things before shooting video or capturing photos?

We understand de-clutter house, moving stuff, toys, clothing or adjusting small things can make difference for pictures and video looking great therefore we encourage all realtors to prepare their listing properties before we get in to house or advise home owner to prepare property as they want.

Can we move around stuff from one room to other meanwhile you take photos or shoot videos?

Best practice to prepare your listing before we come in to house, we are always willing to cooperate with realtors and home owners to prepare house as they want but please be mindful of our time.

What if I cancel the appointment on last minute for any reason?

There are times when situations are out of your control. We always prefer to have 24 hrs notice so chances to have that time slot available for your fellow realtor. We do charge 50$ cancellation fee for less than 24 hours notice.

Do you cover amenities like parks, playgrounds, schools or libraries?

Yes, we do cover all required amenities subject to additional charge.

Do you provide feature sheet and deliver?

We do provide standard format digital copy of feature sheet which you can easily get printed on any printing shop. We normally don’t do customized feature sheets.

How long you have been in this business?

HD Virtual Tours is proud to be in Real Estate Photography and Real Estate Video business since 2015.

Is retouching includes changing sofa, wall, roof, bedsheet colors or etc.?

No, retouching is only balancing your image it does not include any photo editing.

Do you take pictures and shoot video as I want specific angles?

We appreciate your suggestions however our Photographers and Videographers are highly skilled employees they do their best to showcase your listing properly.

What is additional fee applicable to certain areas?

All bookings within 30 km radius of Milton area are free from additional charge. Transportation charge $1/km will be applied for all other servicing areas.

What are your major servicing areas?

HD Virtual Tours feels proud to serve all major cities of Ontario subject to additional charge.

How do I pay you?

HD Virtual Tours accept all modes of payment including online, e-transfer, credit card, debit, direct deposit, cash and cheque.

*Time guarantee not available Saturday and Sunday or any holiday. HD Virtual Tours reserves the right to modify or change conditions at time of your order.